Privacy Policy

Last Updated: July 2025

This Privacy Policy governs the manner in which B2 Hookah™ collects, uses, maintains, and discloses information collected from users (each, a "User") of the website www.b2hookah.com ("Site"). This policy applies to the Site and all products and services offered by B2 Hookah™.

1. Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.

Users may be asked for, as appropriate, name, email address, mailing/shipping address, phone number, date of birth, credit card, or payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities (such as purchasing age-restricted products).

2. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Site, such as the operating system, IP address, Internet service provider (ISP) utilized, geolocation data, and other similar analytical technical information.

3. Age Verification & Age Restrictions (21+)

Due to legal regulations governing tobacco and smoking hardware, this Site is strictly intended for individuals who are at least 21 years of age (or the legal age in your jurisdiction). We do not knowingly collect or solicit personal information from individuals under the age of 21.

Third-Party Verification: When you place an order, we may share your name, address, and date of birth with trusted third-party age verification services (e.g., AgeChecker, LexisNexis) strictly to confirm your legal age before fulfilling your shipment. These services compare your details against public records to prevent underage purchases.

4. How We Use Collected Information

B2 Hookah™ may collect and use Users' personal information for the following purposes:

• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently. We use your personal information to better serve you and personalize your experience and interaction with our services.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To Process Payments & Fulfill Orders: We use the information provided when placing an order only to service that specific order. We do not store sensitive payment card details on our servers; financial transactions are processed securely through encrypted, PCI-compliant payment gateways.
• To Send Periodic Emails & SMS Updates: We may use email addresses or phone numbers to send order confirmations, tracking details, and updates. If a User opts in to our mailing or SMS marketing list, they will receive promotional updates, company news, and special offers. You may unsubscribe at any time.
• To Comply with Legal Obligations: To respond to authorized legal requests, subpoenas, or official inquiries by law enforcement and government authorities.

5. Mobile & SMS Marketing Privacy

We value your privacy regarding our SMS text messaging program. We collect phone numbers provided at checkout or via opt-in forms to send transactional updates and automated marketing texts. We do not sell, rent, lease, or share text messaging originator opt-in data and consent with third parties or affiliates for marketing purposes. You can opt out of text messages at any time by replying STOP.

6. Web Browser Cookies & Tracking Technologies

Our Site may use “cookies” and pixels to enhance the User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about Site navigation, cart retention, and analytics. Users may set their web browser to refuse cookies or alert them when cookies are being sent. If they do so, note that some parts of the Site (such as maintaining a shopping cart) may not function properly.

7. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users occurs over a 100% SSL (Secure Sockets Layer) encrypted communication channel. We retain personal data only as required or permitted by applicable state and federal laws. To protect your privacy, we take reasonable steps to verify your identity before granting access to personal data.

8. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to third parties for their independent marketing purposes. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share necessary data with trusted third-party service providers (e.g., shipping couriers, payment gateways, fraud protection tools, and age verification platforms) solely to assist us in operating our business and fulfilling your orders.

9. Your Rights & California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California (or other jurisdictions with modern privacy rights), you have specific rights regarding your personal information:

• Right to Know / Access: You have the right to request what personal data we have collected about you over the past 12 months.
• Right to Delete: You have the right to request that we delete personal information collected from you, subject to legal exceptions (such as maintaining tax/order records).
• Right to Opt-Out of Sale / Sharing: B2 Hookah™ does not sell your personal data for monetary compensation. You may opt out of cross-context behavioral advertising cookies at any time.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact us at support@B2Hookah.com.

10. Children’s Privacy

Protecting the privacy of the young is paramount. For that reason, we never collect or maintain information at our Site from those we actually know are under 13 (and strictly under 21 for tobacco-related purchasing), and no part of our website is structured to attract anyone under 13.

11. Changes to This Privacy Policy

B2 Hookah™ has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this privacy policy periodically and become aware of modifications.

12. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

13. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please email us at support@B2Hookah.com or write to us at the following address:

B2 Hookah™
263 W. Olive Ave #249
Burbank, CA 91502
USA