Shipping & Delivery Policy

Last Updated: July 2025

Domestic Shipping Rates & Delivery

B2 Hookah™ uses standard carrier shipping rates, which are automatically calculated and applied during checkout based on destination, package dimensions, and total order weight. Due to the weight of our stainless steel products and shipping box sizes, real-time rates may fluctuate with shipping carriers.

• Standard Shipping Method: All items will be shipped via Ground service (USPS, UPS, or DHL) unless otherwise specified in the “Special Instructions” section during checkout. Shipping rates will automatically adjust based on these custom instructions.
• Carrier Selection & Cutoff Times: B2 Hookah™ reserves the right to select the carrier that offers the most efficient pickup schedule to prevent dispatch delays. Standard order processing takes 24–48 business hours. Orders are not dispatched on weekends or major national holidays.
• Adult Signature Requirement: To comply with federal regulations and prevent unauthorized purchases, high-value orders or age-restricted items (such as tobacco or complete setups valued over $150) may require an Adult Signature (21+) upon delivery.

International Shipping Policy

We welcome international orders at B2Hookah.com! For international orders, please place your order and provide us with your complete shipping address. Our logistics team will review the best shipping methods available and provide a customized quote afterwards.

Customs, VAT, Duties & Import Regulations

The purchaser is solely responsible for any customs fees, import duties, tariffs, or Value Added Tax (VAT) that may be charged by your country's government once the package clears customs. These fees are not included in our initial shipping quotes.

• Refused Packages: In the event that an international parcel is refused due to unpaid duties, taxes, or local clearance fees, the duties incurred and the return shipping charges will be deducted from any potential refund, in addition to a 15% restocking fee. If the package is refused or returned to us, we cannot guarantee any type of refund.
• Customs Seizures: If packages are seized, confiscated, or destroyed by customs authorities or by your local shipping carriers, B2 Hookah™ holds zero liability and cannot provide refunds for the items or shipping costs. We strongly recommend that you thoroughly review your country's local import regulations before making a purchase.

Damaged, Stolen, or Missing Shipments

Stolen Packages & Delivery Confirmation

Neither B2 Hookah™ nor our shipping carriers cover packages stolen or missing after a carrier provides physical delivery confirmation ("Delivered" status). We recommend choosing a secure delivery location or arranging for signature options on high-value hardware.

Damaged or Defective Items Upon Receipt

In the rare event that an item arrives damaged or defective (e.g., chipped or broken glass bases):

1. You must notify us via email at sales@B2Hookah.com within 24 hours of delivery receipt.
2. You MUST save all original packaging, shipping boxes, and packing materials until advised otherwise, as these are required for carrier inspection and insurance claims.

Carrier Insurance Coverage

Standard carrier shipping insurance covers claims only up to default limits (typically a maximum of $100). If you wish to purchase additional shipping insurance to cover the full value of a high-end setup, please contact us immediately prior to order dispatch.